Contact
Real person, usually replying within 1 working day. The fastest way to reach me is email.
Common reasons to get in touch
My download link didn't work or has expired
Links stay valid for 7 days after purchase. Email us from the address you bought with and we'll send a fresh one straight away — free, however long ago you bought.
I want a refund
The 30-day money-back guarantee is no-questions-asked. Email us from your purchase address and we'll process it. Full details on the refund policy page.
I never received my receipt
Check spam first — Stripe receipts occasionally land there. If it's genuinely missing, email us and we'll confirm your order and resend everything.
A technical question about my screen
Happy to help where I can, though I can't diagnose specific hardware faults remotely. Note your controller model, panel make, and what you've already tried.
Business details
Alex Snelling, trading as LED Screen Guide
Unit 42, Court Road Industrial Estate, Cwmbran, NP44 3AS
United Kingdom
Written and run by Alex Snelling — more about me. See also our terms, refund policy and privacy policy.